Privacy Policy

1. Introduction

At Premium Touch Cleaning Services, we respect and prioritize your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our cleaning services. We are committed to complying with applicable Australian data protection laws, including the Privacy Act 1988 (Cth) and the Australian Consumer Law (ACL), to ensure the confidentiality and security of your personal data.

By using our website, services, or interacting with us, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

a) Personal Information

Name, address, and contact details (phone number, email, etc.)
Payment information (processed securely through third-party providers)

b) Service-Related Information

Details about the cleaning services you request, including preferences and special instructions

c) Website & Communication Data

Information collected when you visit our website, such as IP addresses, browser details, and browsing activity
Communication records via email, phone, social media, or other channels

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery – To provide, manage, and improve our cleaning services
Customer Support & Communication – To respond to inquiries, send confirmations, and keep you informed about your bookings
Administrative Purposes – To handle invoicing, scheduling, and service customization
Marketing and Promotions (optional) – To inform you about special offers or updates (you may opt out at any time)
Legal Compliance and Security – To meet regulatory requirements and safeguard against fraud or misuse

4. Disclosure of Your Information

We do not sell or share your data for marketing purposes. However, we may share your personal information under the following circumstances:

With Our Team – Employees, contractors, or service providers who require access to perform their duties
Third-Party Service Providers – Such as payment processors, IT support, or customer service platforms, ensuring they comply with strict confidentiality agreements
Legal and Regulatory Compliance – If required by law, court orders, or government authorities

5. Data Security and Retention

We take appropriate measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

Your data is stored securely, with access restricted to authorized personnel only
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law
After the retention period expires, we securely delete or anonymize your data

6. Your Rights and Choices

Under Australian privacy laws, you have the right to:

Access and Update – Request access to your personal information or correct inaccuracies
Withdraw Consent – Opt out of marketing communications at any time
Request Deletion – Ask us to delete your personal information unless legal obligations require us to retain it

To exercise these rights, please contact us using the details below.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices. Any modifications will take effect when posted on our website. We encourage you to review this page regularly for updates.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Premium Touch Cleaning Services
Phone: 0431 290 793 | 0420 942 424
Email: info@premiumtouch.com.au
Website: https://premiumtouch.com.au

Nothing in this Privacy Policy limits your rights under the Australian Consumer Law.